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West Marine

Source of reviews: pissedconsumer

❇️AI generated topic list

All reviews can be defined with these topics. (Experimental)

#1 Customer service issues

[- Negative customer experiences with returns, gift cards, staff knowledge and attitude.]

#2 Product and pricing concerns

[- Issues with products like not including parts, faulty items, misleading information from staff. Pricing problems like higher prices than advertised.]

All times

Number of Reviews

155

is above the industry average

mareq industry avg. is 87

Number of Sentences

1092

is above the industry average

mareq industry avg. is 640

Company Sentiment Score

-2%

is below the industry average

mareq industry avg. is % 0

% of Answered Reviews

Not calculated

mareq industry avg. is 0

Company Response Time

Not calculated

mareq industry avg. is 0

(mareq)

Word	Frequency ⤵️	Positive Percentage ⤵️	Negative Percentage ⤵️	Category ⤵️
store	157	50	44.59	Service
order	141	45.28	45.28	Service
customer	112	48.33	48.33	Service
service	73	47.83	50	Service
purchase	58	44.12	52.94	Product
manage	50	60	36	Price
price	48	63.64	27.27	Financial
product	47	55.17	41.38	Product
online	39	46.43	50	Price
return	38	45.83	50	Service
employe	37	57.14	42.86	Service
place	37	43.24	51.35	Service
charge	37	61.11	33.33	Product
email	35	41.38	48.28	Service
contact	25	47.37	36.84	Service
cancel	23	61.54	38.46	Service
problem	22	55.56	38.89	General
person	22	40	60	Service
stock	22	62.5	37.5	Price
money	21	44.44	50	Price
match	21	55.56	44.44	Emotion
replace	20	53.85	46.15	Product
offer	18	66.67	33.33	Emotion
response	17	31.25	62.5	Service
phone	16	46.15	53.85	Service
arriv	15	30.77	61.54	Product
credit	15	57.14	14.29	Service
address	14	33.33	50	Service
wrong	14	30	70	General
clerk	13	66.67	33.33	Service
inform	13	54.55	18.18	Emotion
truck	13	20	60	Service
final	12	42.86	57.14	Service
better	12	88.89	11.11	Price
severe	12	33.33	44.44	Price
account	12	50	50	Service
deliveri	12	50	50	Product
thank	12	83.33	16.67	Emotion
complaint	11	25	75	Emotion
worst	11	28.57	71.43	Emotion
exchange	11	20	80	Service
receipt	11	33.33	66.67	Service
refuse	11	45.45	54.55	Service
guarante	10	50	50	Warranty

All Reviews

ⓘ

Sentiment highlighting treshold %: 50

Some reviews are not visible due to performance.

Reviews

Positive reviews

pissedconsumer

POSITIVE 🙂

2013/0

I purchased a pair of shoes, paid cash and asked before they were purchased about returning them if they did not work out. ( % 0.00) I was told there would be no problem returning them and was told nothing about the return policy that I would be given a gift card. ( % 0.00) I was told on date of return that they did not refund more than $. ( % 50.00) cash and I would have to take the gift card. ( % 0.00) I Do not care for gift cards. ( % 0.00) I paid cash and would not have done so if I had been told I would be stuck with one. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2008/0

I am so sick of my local West Marine. ( % -35.71) Everytime I go in their *** store in Winter Haven, FL nobody can answer my questions... Not unless somebody calls the guy who used to manage the store, who they all have on speed dial evidently for when their current manager is not there. ( % 12.50) Of course forget about the current manager, he doesn't know his butt from *** in the ground, can't answer a technical question to save his life, and would rather talk to you till you can't breathe anymore about anything BUT what you just asked about... Why do these places skimp on employees? ( % 0.00) I could do better talking boats with wal-mart employees. ( % 50.00) I'm a "port supply" customer, and am taking my business to Defender- I get better pricing at their retail price than I do for West Marine's "wholesale" price. ( % 50.00) -Wayne ( % 0.00)

pissedconsumer

POSITIVE 🙂

2015/0

There are at least exclusions to the $ Off ANY purchase of $ or more. ( % 10.00) For example, I purchased over $ of merchandise this weekend and the coupon didn't qualify. ( % 0.00) Their were other customers with the same issue while I was checking out. ( % -6.25) So WM runs a decent / promotion and still leaves customers feeling PO'd because of their worthless coupons. ( % -31.67) They don't get customer service and promotions in today's competitive world. ( % 0.00) For example, they use to price match their online retail competitors. ( % 0.00) Now, they don't. ( % 0.00) Most electronics they don't stock. ( % 50.00) So they expect you to drive to store to pick up your order when you can get free shipping to your house and a lower price from a competitor. ( % 40.00) I have been a BoatUS member for over years but it's getting harder and harder to be a WM customer. ( % -10.00)

pissedconsumer

POSITIVE 🙂

2015/0

Went to west marine in Jantzen beach Portland Oregon to buy new Raymarine a MFD first the salesman " Taylor" told me it wouldn't work in Alaska where I was from then told me it wouldn't work in saltwater it being the chirp down vision sonar. ( % 7.69) Then he insisted I needed to buy two transducers for it to work. ( % 0.00) He sold me the MFD, CP and B duces only turns out the B wasn't in stock. ( % 0.00) I had made it clear I would only buy if I could get everything I needed before I flew home in three days otherwise I would shop another store. ( % 5.00) The salesman assured me he could get it buy the next day. ( % 0.00) Well three days later and a long list of excuses later I don't have it. ( % -1.67) And there's no chance to shop else where. ( % 0.00) I have important charters in two days so rushing home to have shipyard pull my boat so I can install new divers. ( % 26.82) There's more to this story; turns out the salesman was trying to sell me something I didn't need. ( % 50.00) According to Raymarine I don't need the B ducker and could only use and connect it if I also bought an additional digital sounder unit. ( % 0.00) So the conclusion is west marine scammed me for around $ for a transducer I didn't need and never received. ( % 0.00) I won't ever shop there again and will warn all of my commercial boating friends. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2015/0

I worked at West Marine for more than years. ( % 50.00) They change CEOs almost as fast as price lables. ( % 20.00) They think they can charge you higher prices because they have "knowledgable" employees. ( % 25.00) That's a crock. ( % 0.00) On average the turnover is such that the best you're going to get is inaccuarate advice from most store associates. ( % 33.75) Their other claim is they have it in stock. ( % -12.50) The smaller stores are so poorly merchandised that they likely will only have half of the things needed for any given project. ( % -11.33) They will order almost anything from their website, but you could save yourself some serious cash by shopping other websites and ordering the products yourself. ( % -22.92) West Marine's better days are way behind them. ( % 5.00) The management is clueless to the needs of customers and their employees. ( % 0.00) Remember that poor employee you're arguing with barely makes much more than minimum wage and often times has no benefits. ( % 5.00) If they seem like they don't care, they probably don't and for good reason. ( % 70.00) West Marine manages by intimidation. ( % 0.00) I've never seen the threat of terminating people used more than at Worst Marine. ( % -25.00)

pissedconsumer

POSITIVE 🙂

2015/0

Very simple problem: Majority of WM employees haven't been trained, or maybe they're just incompetent. ( % -17.50) Every year, this store drops in customer service. ( % 0.00) They've pretty much hit a low point! ( % 15.00) The morale seems average, but the performance is pretty much like I don't have a clue. ( % 10.00) They are about the only retail marine store in Marina del Rey, so maybe they figure that they don't have to be very competent. ( % 32.50) Fortunately, there's a couple employees that usually try to help. ( % 7.50) When Randy Repass had fewer WM stores years ago, he would actually visit them once in a while. ( % 0.00) There needs to be better management supervision over this store. ( % 50.00)

pissedconsumer

POSITIVE 🙂

2014/0

i have emailed West Marine/Customer Service twice requesting that our address be removed from your catalog mailing list and we are still getting the catalog. ( % 0.00) The name on the catalog is completely wrong. ( % -50.00) It is Coombs Harvey, Coombs is a former tenant that lived here - yrs ago, and Harvey is our last name. ( % 0.00) The address, Yeager Place, Apt D, is our address. ( % 60.00) We do not want to receive your catalogs as it is not of interest to us. ( % 0.00) Please stop sending your catalogs to this address. ( % 0.00) Thank you. ( % 0.00) Joann Harvey, Yeager Place, Apt D, Lebanon, TN, -**** ( % 60.00)

pissedconsumer

POSITIVE 🙂

2014/0

When WM store clerk looked up my account by telephone number during checkout the name of another customer was on my account as well as my own name. ( % 60.00) On duty manager (one of the assistant managers) refused to remove that person's name from my account. ( % 0.00) I have had the same phone number for decades and showed proof of the number. ( % 0.00) I was told that it is my problem. ( % 0.00) They must have accepted an incorrect number from that person and never checked when he tried to open an account. ( % 0.00) I asked that the account be closed. ( % -10.00) All they did was remove my name which now leaves my phone number associated with another person. ( % 0.00) So much for protecting my personal data. ( % 10.00)

pissedconsumer

POSITIVE 🙂

2014/0

I witnessed the store manager of the Olympia Washington West Marine harass and belittle an employee. ( % 0.00) The employee was only being pleasant and I enjoyed their attitude. ( % 41.11) I could not believe that a manager would ever tell someone to shut up because they are annoying them just by being upbeat and happy. ( % 0.00) The employee seemed happy to be there and happy to be helping me. ( % 80.00) I also noticed another manager talk down to the same employee. ( % -7.78) How is this not being addressed? ( % 0.00) This store never has ANY product on hand and the store manager seems to think that it is not that big of a deal because they can just "order it" and that is not how an business should be run. ( % 0.00) They even had the *** idea to close two hours early to do inventory while every other business waits for closing to do that. ( % -1.25)

pissedconsumer

POSITIVE 🙂

2013/0

It has been a nightmare spent money on jack plate have transom damage.Will never spend another dime there. ( % -10.00) Am. ( % 0.00) a native of Clearwater and none of the charter captains around here go there because of prices I think only *** rich people go there because they don't know how cheap those things are in other stores it is on real what they charge for parts filters oil gas tanks anything to do with outboard engines is three hundred percent markup I would not buy so much as a fishing hook from West Marine ever and don't know anyone else that would buy anything from there either in the fishing community of Clearwater Florida ( % 17.50)

pissedconsumer

POSITIVE 🙂

2013/2

I just returned from the West Marine Tracys Landing store #, Deale Rd. ( % 0.00) Tracy Landing, MD and I must say the employee's and the manager are the most unprofessional sales clerks and I have ever came across. ( % 50.00) I was returning a bilge pump that I bought last month that didn't work anymore. ( % 0.00) I was told that it wasn't the one I bought in June? ( % 0.00) As they said it looked old? ( % 10.00) Which it was only month old. ( % 5.00) I told them that was the only one I had and I couldn't help it if it looked old. ( % 5.00) They refused to give me a replacement or my money back until I said I will have local authorities come and sort this out. ( % 0.00) I had the original receipt, which when I bought it, a clerk told me to buy the extended warranty which I did and was back in the original box. ( % 25.00) To say the least, I will never buy anything from West Marine ever again as I see customer service is not what your organization supports. ( % -30.00) I let The Federal Trade Commission know my experience. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2016/0

I bought some gloves days ago at the West Marine on Shilshole in Seattle... when I was at the counter I was asked if I had a West Marine Advantage Card (or whatever it's called), I said "no". ( % 0.00) I paid with my debit card and gave no additional information, today I received an email asking me to review the gloves. ( % 0.00) So HOW IN THE *** ARE THEY EMAILING ME FOR A REVIEW ON THE GLOVES??!! ( % 0.00) I don't want WM to have my information linked to my debit card! ( % 0.00) I just don't have any reason to trust their cyber - security. ( % 0.00) Also, while I was paying at the debit card machine, the clerk took the gloves off the hang card... when I asked him what he was doing, he told me that he was getting them ready for me to use. ( % 20.00) The "funny" thing is that without the card I couldn't have returned them if I wanted to. ( % 25.00)

pissedconsumer

POSITIVE 🙂

2016/1

It is great to purchase an item, even though you are well aware that you are paying more for the product; however, you would think that a rebate refund would ease the pain a little bit FROM WHERE YOU WOULD THINK IS A REPUTABLE PLACE SUCH AS WEST MARINE. ( % 31.04) "ABSOLUTELY NOT THE CASE HERE" I have been waiting for my rebate for over months now for a lousy $ to no avail. ( % -30.00) I have contacted the company and well documented for over a half dozen times, and every time I contacted the rebate dept, they inform me that they are reissuing the check. ( % -16.67) LIE AFTER LIE, The old check in the mail trick. ( % 10.00) ENOUGH IS ENOUGH. ( % 0.00) I AM GOING TO PLASTER THIS FIASCO ALL OVER THE INTERNET AS A MSSION OF MINE. ( % 0.00) ANTHONY. ( % 0.00) BURLINGTON, MA. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2016/0

Went to Bradenton store st st. ( % 0.00) Looking to purchase trilux anti foul aerosol. ( % 0.00) Price was $.. Found online for $. ( % 0.00) free shipping. ( % 40.00) Did not ask for match price. ( % 0.00) Asked manager to consider a per cent discount.....he refused my business. ( % 0.00) Have made many purchases and spent lots of money with West Marine. ( % 20.00) Really over $. ( % 20.00) you tell me goodbye....well, goodbye West Marine ( % 0.00)

pissedconsumer

POSITIVE 🙂

2016/0

I have been a loyal customer of West Marine for many years and Boat owner for years but that all changed yesterday I received a email offering a $ discount so I click the link and place my order I received a confirmation all set later I get a call some guy asking me all types of personal info about my bank ect I ask was there a problem with my card he said no it went though I said that should be good enough then if is not so he canceled my order about $ and I was looking at dinghy's next. ( % 21.90) I cant beleive any company would in this day and age treat there customers like this and loose the sale and the customer. ( % -7.69) If West Marine has a CEO he asleep at the helm Do Not Shop here and Do Not Buy the Stock ( % 0.00)

pissedconsumer

POSITIVE 🙂

2015/0

We, my wife and I have passed the Seabrook NH store many times in the past year. ( % 12.50) Because the parking is in the rear without any signs of "life" we have never entered the store until now, Oct , . ( % 0.00) Being a former High Performance Boat Owner we spend a couple hours in the store getting an overall feeling for the displays, items of interest, updated boating items and clothing offered to the public. ( % 4.00) We purchased some simple items and were treated fairly by the staff. ( % 35.00) There was an item I requested be held for me and Mark, the Manager offered to put it aside for me because it was the only one available in the store. ( % 20.00) As first time shoppers in West Marine we were very pleased with the courtesy extended us while we shopped. ( % 45.00) Every employee we came in contact with () was pleasant, offered their help and never pressured us with annoying repeat questions. ( % -3.33) We enjoyed our first shopping visit to West Marine and will return often. ( % 37.50)

pissedconsumer

POSITIVE 🙂

2015/0

OREDORED A COMPASS ON LINE PICKED IT UP AT THE LOCAL WEST MARINE A FEW DAYS AGO THE MANAGER WENT IN THE BACK STOCK ROOM AND BROUGHT IT TO THE FRONT COUNTER HE SAID NICE COMPASS DIDENT KNOW WE CARRIED PLASMO I LIKED IT SO MUCH I TOOK THE BOX APART WHEN I GOT TO THE BOAT TO INSTALL THE COMPASS THERE WERE NO DIRECTION,NO BOLTS AND NUTS JUST A EMPTY PLASTIC BAG THE BOX WAS CLEARLY MARKED IN PINK LABLE FOR CUSTOMER ONLY I GUESS MANAGER IS EXCLUDED THE OTHER TIME LATELY A SHORT BLACK HAIRED LADY IN THE STORE ACTED VERY RUDE AND WOULDENT HELP ME AND THAT OLD MAN THATS BEEN THERE IN THE STOCKTON STORE FOREVER TOLD ME HE DIDENT HAVE TIME FOR ME HE SAID HE HAS TO TAKE A BREAK I WAS TRYING TO PURCHASE A . ( % 3.46) PAIR OF SHOES I ONLY NEEDED A DIFFERNT SIZE I HAVE GOING TO THAT STORE FOR TWENTY FIVE YEARS I CANT BRING MYSELF TO WALK INTO THAT STORE ANY LONGER NEVER AGAIN ......... ( % 0.00)

pissedconsumer

POSITIVE 🙂

2015/0

I am (was) a very good customer of west marine for over years. ( % 91.00) The store that really turned me off is the Brick store. ( % 20.00) I never y had a good experience with that store their customer service is terrible. ( % -15.00) I went there to exchange a fender that was defective and of course the lady manager there on Saturday October rd gave me all kind of excuses not to exchange it. ( % 60.00) It is not the first time that this happened on that store. ( % 25.00) Don't try to return or exchange something there you can not win they are only good to take your money with their out of control prices. ( % 10.00)

pissedconsumer

POSITIVE 🙂

2016/0

Updated by user Jul , I just submitted an update on this situation and would like to thank Beth at West Marine in Port Townsend WA. ( % 0.00) for bending over backwards and help resolve this issue she did what customer service should have done in the beginning. ( % 0.00) West Marine should be proud of employees like her. ( % 80.00) I am still a customer and will continue to be as long West Marine maintains employees of this caliber. ( % -5.00) Jerry Bouyear Original review Jul , I purchased a Garmin xs package with GPS and Radar at the same time purchased an extended warranty. ( % 18.75) After about and / years the unit failed. ( % -50.00) Went back to West Marine customer service and have been given every excuse in the book. ( % -2.50) If you buy a west Marine extended warranty you will find it is administered by a third party and apparently useless I have been screwed around for three weeks and been told it has been turned over to West Marine repair and I should hear something tomorrow. ( % -25.00) The problem is tomorrow never comes. ( % 0.00) I am a gold member made numerous purchases over the years and even my boat insurance. ( % 0.00) Believe this love affair is over. ( % 50.00) Be ware Extended warranty is a rip off! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2016/0

I would just like to thank the customer service staff at west marine in a time when customer service is all but dead, your staff showed the most professional and personal attention to a problem that our family experienced. ( % 24.00) My son saved his money to purchase a fishing rod combo it arrived with rod broken, I called my local store here in Ft pierce Fl. ( % -20.00) I got the run around I then called your customer service ( I wish I the lady's name) She was so cool and helpful and fixed the problem ,sent him a replacement rod and told him to keep the damaged combo I said I will return the reel that was un damaged she politely replied make sure your son catches fish with that also, Today his replacement combo arrived , it was the wrong one kids that fish knows every parameter and specs that goes with it , I took a deep breath and called customer service again WHAT a team not only did they gracefully look in to the wrong item being pulled WEST MARINE again apologize and sent another combo I said please let me return the item he said no we screwed up ag his gain and thank you for shopping with us at west marine and is there anything else we can assist you I said yes , come work for ME. ( % -0.71) My sons order # **** my daughter and son in law are now on there way to west marine to purchase fishing equipment and supplies, If you can pass on your core values to others the world would be a better place, But you now have a (FAMILY) that will be happy to enter and purchase for life!!!!!! ( % 75.00) P.S. ( % 0.00) You can bet I will pass on a great experience also please thank all involved with above order. ( % 40.00) Sincerely Mr. Djuan Shelton --**** ( % 50.00)

pissedconsumer

POSITIVE 🙂

2016/0

West Marine posts Clearance Items are not available and are used as bait If you order a clearance item at a price that is too good to be true, you will likely get a message in a couple of days that the item is no longer available and to contact the store or call center to discuss a substitute. ( % 19.17) The item will remain on the web site, even after Customer Services said they will remove it The confirmation of the fraud scheme is evidenced by live chat support indicating that inventory is scant, meaning there or fewer available. ( % 26.82) I am in the process of registering a complaint with the FTC. ( % -30.00)

pissedconsumer

POSITIVE 🙂

2016/0

Husband ordered clothing - shirts and shorts - none of which fit. ( % 40.00) We obtained return approval and shipped the package pack via UPS. ( % 0.00) They have acknowledged receipt of the package, and all the contents are accounted for, but more than six weeks have passed and they have not processed our credit - more than $. ( % 50.00) We have now involved our credit card company for assistance. ( % 0.00) When phoning customer service they have no explanation other than to say they've processed the credit on their side. ( % -12.50) The bank said otherwise. ( % 0.00) So, now we continue to wait; meanwhile its due on my credit card so I have to pay anyway. ( % -12.50)

pissedconsumer

POSITIVE 🙂

2016/0

I just had a problem with a Garmin product. ( % 0.00) Store could not take it back after only days. ( % 0.00) They said talk to customer service and see if they will help. ( % 0.00) Spoke to Joe and then Chris...they are refunding my money. ( % 0.00) $.....thank you customer service West Marine great job.. ( % 80.00)

pissedconsumer

POSITIVE 🙂

2016/0

In the Brick NJ store the Newly placed manager Debbie who Enjoys Cigarettes IS A BULLY ! ( % 17.05) She exonerates Zero Managerial Skills & comments to staff about paying customers at the store ! ( % 0.00) ! ( % 0.00) She walks around cackling amongst other employees & shows her true colors. ( % 11.25) Obviously the Manager title went to her Head...... ( % 0.00) Some leadership, role model SHE IS NOT ! ( % 0.00) !!! ( % 0.00) Wish HeadQuartes could acknowledge this cause Last Thing this cigarette lover needs is a position of authority.... SHE SUCKS ( % -15.00)

pissedconsumer

POSITIVE 🙂

2018/0

Shopped around the store for over an hour, picked out two items that added up to $, I wanted to put half on my gift card and half on my debit card, the girl swiped my gift card put the whole $ on it, than proceeded to try to void the transaction, re tried and swiped my gift card again, but because the first time she *** it up it, it charged the $ and another $ totally wiping my gift card for $ to $. ( % 2.33) Than told me because she voided it in the system it shows I never paid for my merchandise so I couldn't leave the store without paying AGAIN. ( % 0.00) I told her put the merchandise aside and I will wait untill the $ is back on the gift card, it has been over a week and still not a dime has been put back on it, I called Corporate and they have no transaction of me purchasing anything because she voided it. ( % 0.00) I called the store numerous times and every time someone picks up they don't know what there *** doing. ( % 0.00) And the gir sam who is so called manager is an ***, has no idea the first thing about being a manager. ( % 25.00) The girl who initially messed this whole thing up should be responsible for writing me a check for $, This store is a COMPLETE JOKE. ( % 12.50)

pissedconsumer

POSITIVE 🙂

2018/0

I placed an online order for shoes and they did charge me twice,as another reviewer noted. ( % 0.00) I also called and was told it was because both the main company charges you as well as the shipping warehouse but one charge will drop off.It did after about days but i would not purchase from this company again. ( % 16.67)

pissedconsumer

POSITIVE 🙂

2017/0

West Marine has an to % mark up on all products. ( % 0.00) Do yourself a favor and check on Amazon first ( % 25.00)

pissedconsumer

POSITIVE 🙂

2017/0

After contacting customer service a total of three times, far past the stated processing time, I was told that I would not be receiving my product. ( % -5.00) For a company that states, "We strive to be the best supplier of boating-related products and services that provide outstanding value to every Customer." ( % 75.00) From my personal experience with West Marine, it couldn't be further from the truth. ( % 0.00) I placed my order three weeks before leaving on a week-long Canadian wilderness trip. ( % 0.00) I received an email after placing an order on the West Marines webpage telling me my order would be processed within to business days. ( % 0.00) After waiting business days and not receiving anything from West Marine I called customer service. ( % 0.00) I was told that my product had run into some complications but, would be shipped out of Florida within one to two business days. ( % 0.00) I waited two business days without hearing back. ( % 0.00) I contacted West Marine again via online live support. ( % 13.64) Live support told me that my order, "has taken a little longer than expected. ( % -5.04) There is a chance that this product is unavailable". ( % 0.00) Hearing that after waiting all this time my order might be unavailable I called customer service again. ( % 0.00) This time I was told that it was in fact my product was unavailable, despite still being listed online, and I would not be receiving my order. ( % 0.00) I was offered nothing for the incredible inconvenience other than a sorry. ( % 9.17) This business clearly does not care about its customers. ( % 10.00) With overall sales to West Marine going down each year, and its only growth specifically coming from sales from eCommerce increasing by .% mainly due to its increase of sales in merchandise, a normal person would think that West Marine would care about these customers coming back. ( % -2.18) This company clearly has issues. ( % 10.00)

pissedconsumer

POSITIVE 🙂

2017/0

rd. ( % 0.00) StreetWinter Haven Fl. ( % 0.00) I was in your store on Friday / at approx. ( % 0.00) PM. ( % 0.00) a young sales associate helped me with measuring out some electrical wire. ' ( % 10.00) to be exact. ( % 25.00) I went to front desk and again a young sales associate was checking me out at desk. ( % 10.00) I told him ' and gave him the number, the problem started with I guess was the manager, older bald headed guy, He told the young sales associated he better measure the wire, again i told him ' again he said you better measure the wire. ( % 31.67) in that moment he as insinuating i was lying and attempting to steal. ( % 0.00) I then pointed to young sakes associate and said she helped me measure. ( % 10.00) in the week along I have been in you Apollo beach store, Cypress St, Tampa and winter Haven store. ( % 0.00) My phone number is --**** Jerry Howard. ( % 0.00) Next time he might want to check my pockets. ( % 0.00) Theres always Defender Marine. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2017/0

WM does not carry the Pettit Thinner for the WM bottom paint. ( % 0.00) They sell ten of thousands of gallons but do not support the customer by carrying the thinner. ( % 0.00) No doubt because the volume of thinner sales would be far less. ( % -3.33) So crew the customer. ( % 0.00) Our bottom line is all we worry about. ( % 0.00) Well ok I am asked to enter min of one hundred words. ( % 50.00) So the WM brand is made by Pettit and WM does feel it necessary to provide a full customer experience by carrying the Pettit thinner in ANY store in the US according to the WM employee I spoke with in Glen Burnie Maryland. ( % 17.50) Lets see if I reached . ( % 0.00)

pissedconsumer

POSITIVE 🙂

2017/0

I ordered a stand up paddleboard to be shipped to my local store. ( % 0.00) Received confirmation of my order, then nothing for a full week. ( % 35.00) Only after I called and waited on hold forever did I find out that the board I ordered was no longer available and that they were cancelling / not fulfilling my order. ( % 20.00) They refused to offer a comparable product at the same price. ( % 0.00) Abysmal customer service, both online and over the phone. ( % 0.00) No one has responded to my emails detailing my complaints. ( % 0.00) I will avoid West Marine entirely in the future, and buy from a reputable company like REI. ( % 16.67) It's too bad because I like the idea of their store - all things nautical, but they clearly are run poorly and do not care about their customers. ( % -33.33)

pissedconsumer

POSITIVE 🙂

2017/0

I went to West marine in Naples FL to buy an ACR EPIRB on // for $. ( % 0.00) because they had a $ rebate offer. ( % 0.00) I was told it wasn't in stock but they could have it in days from another store up the road and I would still get the rebate . ( % 0.00) They called when it arrived. ( % 0.00) When I went to pick it up and pay, They rebate was expired. ( % 0.00) If they would have told me that the first time. ( % 25.00) I could have went down he road to pick it up. ( % -15.56) Now they want me to pay $ for an item I could have gotten for $ one day earlier. ( % 0.00) West marine overcharges the customer for just about everything. ( % 0.00) And when you do get a chance to save a few buck. ( % -20.00) They make it impossible to make a happy customer. ( % 6.67) I'll be taking my shopping online in the future. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2017/0

fake chat support tries to collect your email before telling you nobody is available, classic dirty trick - then when chat rep is there, they can't answer simple questions - these final words are unnecessary *** to meet the minimum word count so don't read any further and use a better review site as lots of words are not needed to complain effectively, I repeat... these final words are totally unnecessary *** to meet the minimum word count so please don't read any further and use a better review site as lots of words are not needed to complain quite effectively, wow is that too many words, wow ( % 4.81)

pissedconsumer

POSITIVE 🙂

2018/0

I placed a large order with West Marine, all items were in stock and I was provided a delivery date of - days later, yet days later I have not received my items. ( % 7.14) I have contacted them times, only to be passed off from "manager" to "manager" with none of them being able to provide any information on tracking or have any solution. ( % 25.00) They indicate they will communicate with me about delivery updates - but it has been an additional days - no news/no product! ( % 0.00) The customer service people are well-versed in making excuses and their only effort is that they will file a report - but after the same report being filed multiple times, it is clear that this is meaningless in their system. ( % -8.00) Even when I did get part of the order delivered - they did not even have knowledge of it. ( % 0.00) Their inventory, tracking and delivery system is completely useless. ( % -50.00) I will never order from this company again due to their lack of communication and utter disregard for delivering their product when they say they will or within reasonable time frames. ( % 2.50)

pissedconsumer

POSITIVE 🙂

2018/0

When shopping for a radar and additional equipment at the west Islip west marine store no one would help. ( % 0.00) After waiting minutes I was told only people in the store could help me but they were either on the cash register( only customers in store at the time) and the other person was helping someone with rope. ( % -4.17) I counted employees at that time. ( % 0.00) I was told I would have to wait for them. ( % 0.00) After another minutes I left. ( % 0.00) I told the person at the register that I was leaving and his reply was "I guess Im inpatient. ( % 0.00) Nice customer relations. ( % 60.00) I planned on buying a radar and other electronics which I figured would be between $ and $. ( % -12.50) On top of all this I am a gold member of the west marine. ( % 50.00) I will unfortunately never shop at west marine again. ( % 25.00) Bad customer service! ( % -87.50) ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

Customer service hold times are over mins, spending $, to $, a year in your store, I would expect a higher level of service, also the level of experience of your associates has dropped dramatically in the last couple of years, knowledge of products is very limited. ( % 5.24)

pissedconsumer

POSITIVE 🙂

2018/0

West agreed to match the price of a Simrad tillerr pilot available from another source. ( % 40.00) West did not have it in stock. ( % 0.00) It would take four days for them to get it in stock and then two weeks to ship it out to me. ( % 0.00) The other supplier was able to ship it out today I will get it in three days and also will save sales tax. ( % 18.75) It's it is a no-brainer to deal with someone other than West unfortunately. ( % -31.25)

pissedconsumer

POSITIVE 🙂

2018/1

i have over the years purchased Kidde fire extinguishers from West Marine. ( % 0.00) When these products were recall because they were defective at no time did West Marine notify its long standing customers of this issue or offer any assistance in processing the recall of the products they sold and continue to sell. ( % -5.00) I have been trying for months to deal with Kidde to get replacement fire extinguishers shipped - all they do is promise to get to it some day in the future. ( % 0.00) Meanwhile West Marine continues to sell this product from Kidde. ( % 0.00) This company has so many recalls of its various products that no responsible retailer should buy from them. ( % 13.33) West Marine make the profit and could care less about the safety of its customers. ( % -16.67) Boo to West Marine. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

I was trying to see if the stadium seats would be on sale for the holidays!! ( % 0.00) ( for ) We sat in them at a basketball game watching our grandchildren and couldn't have done it at all without them!! ( % -62.50) We borrowed them and they were wonderful!! ( % 100.00) My husband and I both have disabilities and would love to have the seats but just can't afford them until they go on sale! ( % 62.50) Would be so nice to not miss out on the kids games!! ( % 93.75) So you see I wasn't upset at all with your company!! ( % 0.00) So sorry for the confusion! ( % -62.50) God bless you! ( % 0.00) ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

I stumbled on a great deal for a Lowrance hook fishfinder. ( % 80.00) There was two left and I ordered one and it went through flawlessly. ( % 50.00) Four days later the order has been canceled due to them being out of stock. ( % -6.25) I contacted West Marine and they could not do anything about it because they did not have any in inventory. ( % 0.00) So why would west marine say they had two of them in inventory, let me order it and then cancel my order?!? ( % 0.00) This was a real bummer because it was my first purchase through them because of fellow boaters saying that they were awesome. ( % 48.33) Even at this event being their fault They did not offer anything similar or have given me a discount on a similar product. ( % 0.00) That is the least they could have done as an awesome reputable company!... ( % 44.17)

pissedconsumer

POSITIVE 🙂

2018/1

I ordered new bimini canvas top for my pontoon boat from West Marine. ( % 31.82) I waited three months and still on backorder plus no notification from West Marine. ( % 0.00) So I cancelled my order and reordered from an online source. ( % 0.00) I got it in three days. ( % 0.00) How do these guys stay in business ? ( % 0.00) ?????????? ( % 0.00) Plus - in additions they have a completely incompetent sales staff. ( % -35.00) Go somewhere (anywhere) else. ( % 0.00) Plus ultra high prices. ( % 16.00) {{Redacted}} ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

Pinecrest store has no air. ( % 0.00) And the poor WM workers are still working in that heat. ( % -40.00) The boss or bosses better give them extra for that suffering. ( % 25.00) I couldn't bare being mins in that store. ( % 5.00)

pissedconsumer

POSITIVE 🙂

2018/0

bonjour , On July , I bought a Navionics chip for the Champlain Lake in the store in South Burlington (order ID ****) . ( % 25.00) Given there was none in the store, they offered me to ship it to my place. ( % 0.00) The product arrived on time. ( % 0.00) However, the Lake chart that was sent to me did not have the Champlain lake which is the only lake we do boating. ( % 0.00) Since then I am trying to have it either refund or replace by the right product but no one is email / calling me back after several attempt . ( % 9.52) Request for this issue to be escalated on August but still no response . ( % 0.00) I am not satisfied with the customer service and would like to be called back so we can discuss the matter. ( % -12.50) I haven,t activated the chip yet and waiting for next steps. ( % 0.00) Sylvie Robert sylvie.m.robert@***.com ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

done doin business with west marine forever..every time I go there for something they don't have it and always have to order it?? ( % 0.00) why even have a storefront if its always gotta be ordered?if I wanted something in a day or two that would be fine but how about for the things u need now? ( % 41.67) the employees are clueless to anything about boating and need to learn which end of the boat is pointy and which end is square.i called there gave an "employee" a part # and they said they had it so I drove there to find out the "employee" thought I made a mistake on the part# I gave him and low and behold yea we don't have that but we can order it?? ( % 0.00) drove an hr to go to that store passing places that probably had it to get there for nothing but a headache. ( % 0.00) this is not the first time ive had a problem like this with them but it will be the last. ( % 12.50) west marine should close there doors and b an online store like all the other ones that r gonna just put them out of business. ( % -12.50) this way people don't have to deal with "employees" that don't know anything and a store with more empty spots on the shelves than spots that r full? ( % 25.00) ? ( % 0.00)

pissedconsumer

POSITIVE 🙂

2018/0

I ordered an ACR GlobalFix V EPIRB from the WM web site. ( % 0.00) Great response and quick delivery with the best price around. ( % 71.11) BUT on arrival, the antenna on the EPIRB had been rubbing in its sealed box and some of its insulation was worn off. ( % 0.00) I didn't want to take a chance on something that could save my life. ( % 0.00) So, in the first hour after delivery, I took the EPIRB back to my local store. ( % 8.33) They cheerfully replaced it with a new one they happened to have in stock. ( % 26.82) My lucky day. ( % 33.33) Great service and a nice backup to the web ordering. ( % 70.00) Wish I had a place on the WM web site to post this to thank them. ( % 0.00) Great job from very nice store people. ( % 79.00)

pissedconsumer

POSITIVE 🙂

2018/0

April th, ordered new hp mercury from westmarine.com for several thousand dollars. ( % 6.82) The website said the motor would be shipped direct from manufacturer and I would receive a call from a transport company when the outboard was on its way. ( % 10.00) Promised in to working days. ( % 0.00) Four days after I ordered the motor I got and email and call from west marine saying I needed to contact them to release the order. ( % 0.00) I contacted them by phone and email and told them to please send me the order. ( % 0.00) Several weeks went by and I hadn't heard anything from anyone so I called west marine to see what was going on .. they said they would get back to me. ( % 0.00) Two days later I received an email from them saying their system fail to generate a PO for a new motor to the manufacturer even though it got a credit approval from my credit card company and told me I had purchased a new motor. ( % -5.68) Finally they contacted me and said it would be another weeks before they made any more of these motors. ( % 25.00) So much for a new motor on the row boat for the memorial day weekend party I host. ( % 16.82) I will not be buying anything else from west marine and certainly don't recommend purchasing from them.. What ever happened to putting the customer first or at least finding a way to help me out. ( % 5.48) Mike Waters ( % 0.00)

pissedconsumer

POSITIVE 🙂

2019/0

Im still pissed about this. ( % 0.00) Im not ready to get my self wound up right now ( % 9.29)

pissedconsumer

POSITIVE 🙂

2019/0

Ordered a Guy Harvey shirt on sale. ( % 0.00) Shirt received had faded shoulders and stains on the back. ( % 0.00) What are you thinking? ( % 0.00) So far I've returned more to the store than I actually have kept when ordering online. ( % 20.00) Get your act together! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2019/0

Alameda store will never deal with them again Jim the assistant manager is one of the rudest people I've ever dealt with at West Marine West marine is always price matched with Amazon or at their major outlets online he talk to me like I was needy it when I told him Amazon had the part for less money and told me there is a new policy with West marine that it Has to be in stock in Amazon it's never been that way and that is a ridiculous rule if Amazon has it showing online for less money. ( % -9.36) I deal with you guys weekly but I'll use Svensons marine in Alameda for now on and I'll make sure I tell everybody about the experience ( % 50.00)

pissedconsumer

POSITIVE 🙂

2019/0

I have shopped at that location for many years and although a bit overpriced the staff's friendly service made it tolerable. ( % 43.75) Since the new manager Ken took over the store it has gone down hill. ( % -0.96) He is very rude and even a bit disrespectful. ( % -39.00) Furthermore he has very little knowledge of boat parts or fishing equipment. ( % -24.38) I don't understand why West Marine would put a guy like that in charge of a store. ( % 0.00) Luckily they still have great customer service at their Pinecrest store. ( % 56.67) Being that it's a bit away I have taken my business elsewhere. ( % 0.00) By the way I used to spend around $k per year at that store. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2019/0

Not pissed at all. ( % 0.00) We wete issued two $ rewards certificates that expire soon, and when we went to use them, they had no barcode, so they wouldnt work at the Edgewater, MD location. ( % 0.00) Are you able to reissue them? ( % 50.00)

pissedconsumer

POSITIVE 🙂

2019/0

I am not pissed, I just couldn't get the information I needed from the Corpus Christi store so I called Corp. ( % 0.00) I really would appreciate someone calling me, --****, PLEASE!!! ( % 39.06) ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2019/0

Updated by user Feb , West Marine Price Match Policy (from their website): Price Match Guarantee If you find a lower price on an identical product (Brand and Model) at a retail competitor's store or website within days of purchase, West Marine will match that price. ( % 0.00) Available sources for price matching include competitor stores and websites that carry the identical product (Brand and Model) to be price matched. ( % 40.00) This guarantee does not apply to refurbished, used, damaged or open display box items; freight, delivery charges and installation; items sold at auction sites or liquidation sales; PLUS Plans, shipping/handling charges; expired ads/pricing over days; or competitors outside the U.S.A. West Marine Stores in Puerto Rico only price match their own local competitors. ( % 12.00) This guarantee applies to the price of the product before shipping, handling or sales tax charge(s). ( % 0.00) To have a price matched, follow these steps: .Visit your local West Marine store, chat with an associate online or call --BOATING (-****) and let a West Marine Associate know you have an item to price match. ( % 12.50) .Provide the name of the competitor, the item price and the advertisement, store or online location where you saw the price. ( % 0.00) .The West Marine Associate will confirm the price of the item and that it meets all requirements for our price match guarantee, and match it. ( % 0.00) Original review Feb , Defender ran a weekly special on a handheld VHF and West Marine wouldn't match the price as it was too low. ( % 24.40) I was told to go purchase the item at defender ( % 0.00)

pissedconsumer

POSITIVE 🙂

2020/0

I ordered a product on July th from West Marine at the time of order it said to days shipping. ( % 0.00) It has now been days and I still don't have my product. ( % 0.00) I have called into West Marine customer service over times and gotten no response, I have emailed West Marine customer service times and have gotten no response, I even have tried to use their live chat thing on their website and gotten no response. ( % 13.64) West Marine has the absolute worst customer service ever!!! ( % -40.00) If you order something there is no guarantee you will get it or even be able to contact anyone within West Marine to help. ( % 50.00) Absolute worst customer service I have ever had with any company I have done business with. ( % -40.00) You would get better customer service from a company in China. ( % 50.00) West Marine you should be disgraced!! ( % 0.00) ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2020/0

Dear Ken Seipel, Your company website open letter states that West Marine is concerned about COVID- and every precaution is being taken. ( % 0.00) I have to call foul on that as I called your corporate office hours ago to inquire about my concern regarding the abrupt closure of the West Marine store in Chester, MD without any explanation. ( % -6.25) I still have not had a return call nor email as promised. ( % 0.00) I have since called around to many different WM locations to finally be told (off the record) the closure was related to a COVID- exposure. ( % 12.50) Now Im years old and have a very valid concern as I shopped there days before the store closed! ( % 5.83) I would like to know the exact circumstances and why this has been handled so poorly and unprofessionally. ( % -7.50) Sincerely, Kirk Young ( % 30.00)

pissedconsumer

POSITIVE 🙂

2023/0

manual bilge pump , no parts, specificall, on pumps are screw on ends, within lies a cent soft membrane that make pump work by not letting water go out of pump, West Marine has no replacement which forces us the consume to purchase a new pump. ( % 11.82) That is calle planned obsolesence, bad for consumer and land fills good for West Marine Corporate ( % 0.00)

pissedconsumer

POSITIVE 🙂

2021/0

An order was placed for an ADVERTISED SALE Item. ( % 0.00) Typically order confirmation and shipping information is provided within a day and items are received within -. ( % -16.67) After days the SALE item did not ship. ( % 0.00) No shipping confirmation. ( % 0.00) Customer service stated item was less than miles from me. ( % -16.67) Order was then cancelled as it had not been charged yet. ( % 0.00) Email confirmed cancellation. ( % 40.00) days after the order an email is sent stating order shipped yet USPS shows NO RECORD of the item. ( % 0.00) Card still had not been charged and order had already been cancelled. ( % 0.00) Cancellation email was sent to customer service to confirm same. ( % 0.00) th day AFTER the order was placed and days after the order was cancelled the credit card was charged. ( % 0.00) Checking prior orders, another order is now days with ZERO Update on a product ordered. ( % 0.00) To boot, orders are placed and the prior order with items shipped of them in different packages and items are still outstanding after days. ( % 16.67) Totally unacceptable and will not use West Marine. ( % 0.00) Everyone be safe. ( % 50.00) E ( % 0.00)

pissedconsumer

POSITIVE 🙂

2020/0

I needed to replace some rigging. ( % 0.00) I went in on Mon.// in the early morning. ( % 10.00) I was told that my measurements weren't going to be good enough. ( % 35.00) I had the lengths and type of fitting and the description. ( % 50.00) The only measurement I was lacking was the thread size and direction of the threads. ( % 0.00) I was asked if I could bring them in. ( % 0.00) I returned around noon. ( % 0.00) The associate wanted me to leave them. ( % 0.00) I should have just sat down and given my information that I had. ( % -15.56) I ended up leaving without a estimate or my rigging. ( % 0.00) I called the rigging shop a couple of days later and nobody had a clue. ( % 0.00) They said they would back. ( % 0.00) There was no call. ( % 0.00) I finally went to the shop personally and spoke to the associate. ( % 0.00) He told me that the rigging was shipped on Thurs. ( % 0.00) //. ( % 0.00) I called the following Tues. // and I spoke with Geofry. ( % 0.00) H e told me that the rigging had been there for a couple of days and that it will be a couple of more days before he could get the time to give an estimate. ( % 50.00) If I had just given my original measurements I would not have to put up with all this *** Where this goes, who knows. ( % 37.50) Pissed Off ( % 0.00)

pissedconsumer

POSITIVE 🙂

2020/0

Order x wood 'ft Oars on July Pending status on my bank account reverted to zero after five days. ( % 0.00) I called customer service on rd of July to ask about my status; they tell me that my order had been picked and it's about ready to ship. ( % 20.00) I called back days later asked: They're to business day delay to check the status only to find that being increased the wait time to to days although the items have already been picked and packed and ready for shipping the th day after I ordered it. ( % 5.00) It's been days and I still have not received my order and or my bank account has not been charged due the fact that it has not shipped yet. ( % -12.50) Summer vacations practically over and the use for these items will be void by September from school Avoid at all cost ( % 0.00)

pissedconsumer

POSITIVE 🙂

2020/2

Original review Oct , I worked there for three months. ( % 37.50) I left due to unsafe conditions and managerial problems. ( % -6.25) We filed for food stamps and they refuse to send me a copy of my paycheck stubs. ( % 0.00) I has been in contact with them for a month and they keep sending me to an unanswered line. ( % -10.00) BBB is going to have a field day. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2020/0

New employee , told me they were out of antennas when they were not, also told me the VHF radio didnt need an antenna but it did, told me to go to orange motors and Marine inDana point to get an antenna but they dont sell antennas, drove back to West Marine I looked and there was like antennas there I got an antenna he told me it was a wrong kind but it wasnt, I spent a lot of money in that store over the years thousands, I dont know if had anything to do with the Trump hat On the dashboard of my big truck, but this kid clearly what aggressively lying to me and treating me like *** ( % 3.38)

pissedconsumer

POSITIVE 🙂

2020/0

I ordered a tire lift ramp and waited for weeks for shipment. ( % 0.00) Decided I would buy at another store. ( % 0.00) Sent cancelation on line and called to cancel order. ( % 0.00) I was assured it would be canceled. ( % 0.00) days later they shipped anyway. ( % 0.00) When I called I was told that the communication between shipping and sales was not very good. ( % -26.92) I was sent a UPS return label and I returned same day. ( % 0.00) I called about my credit for return and was told processing would take to days for credit. ( % 0.00) No credit so I called again now I am being told weeks or more. ( % 50.00) This is the worst customer service I have experienced!!!!!!! ( % 0.00) I will never order anything from them again. ( % 0.00) They can process the charge on your card immediately but it takes or more weeks for you to get a credit... BEWARE OF THIS COMPANY!!! ( % 97.66) ! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2024/0

Updated by user Jun , Deceptive advertisement is a deal killer. ( % 0.00) Original review Jun , Bait and switch is self-explanatory. ( % 37.50) And one cloud point out easy to exploit with online sales. ( % 43.33) I was a long time customer. ( % -5.00) However seems as everything offered online seems to smell fishy anymore. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2024/0

Well, for one basic reason, online sales promotions give you that special code to use that never works. ( % 17.86) The shopping cart works fine; however, it doesn't show the discount of %. ( % 41.67) Funnily enough, this has become an industry standard. ( % 0.00) Interestingly, it is also a way to kill off a good business. ( % 60.00)

pissedconsumer

POSITIVE 🙂

2024/0

Oredered a ' bait net not sold in store on July , . ( % 0.00) It's Aug. , still no net,. ( % 0.00) They had to order it through their vendor. ( % 0.00) Never an update from WM, nobody in Customer Service can find out what's going on. ( % 0.00) It's been - phone calls, - hrs of my time wasted as well as WM Cust Svc. ( % -20.00) Now they are having difficulty canceling the order. ( % 0.00) Will they be able to issue a refund or will it be another - hrs of wasted time? ( % 15.00) All for a $ bait net. ( % 0.00) They suck! ( % 0.00)

pissedconsumer

POSITIVE 🙂

2023/0

Updated by user Dec , Company fixed the issue and I have been provided with product or service ordered. ( % 10.00) Completed order through CHAT received no charge shipping. ( % 0.00) Updated by user Dec , Finally received rod and reel combo. ( % 0.00) Nice Penn combo Christmas present for family member. ( % 30.00) Original review Dec , Yesterday I chatted with Kaylan your agent about a rod and reel combo I ordered. ( % 37.50) Can you get a copy of the chat? ( % 0.00) I ordered several item for Christmas present. ( % 0.00) Received email and rod and reel was back ordered so I called the Savannah store to see about it and the web said they had a different one in stock. ( % 0.00) The Penn instead of the Penn combo. ( % 0.00) I asked if they would check before I headed to store. ( % 0.00) The check revealed (the last one just walked out the door) but if I would cancel the order on the that was back ordered and put in order for they would get it from Hilton Head store and telephone me when I could pick it up. ( % 0.00) I asked about shipping and they said no. ( % 0.00) I placed the through PayPal while still on the phone with Savannah store and they said the order had just came through. ( % 0.00) I went to check on order because I needed it for Christmas gift. ( % 0.00) I later found out the ordered was canceled through Savannah store? ( % 0.00) Thats when I started the hour long chat trying to get it solved. ( % -5.00) After an hour and mana many chatting back and forth got it taken care of by another agent. ( % 25.00) Kaylan was off duty when I called back but agent said kaylan was going to help her. ( % 0.00) She told me a combo was found at would be mailed overnight. ( % 0.00) I am constantly checking to see if it was shipped order#**** because in payment through PayPal if I chose overnight the charge would be made to PayPal for $ . ( % 0.00) My only option was to put standard shipping and rely on overnight ship would be waived. ( % 0.00) Since I need it for Christmas present I keep checking to see if it shipped overnight. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2023/0

please help me with how to ship to qld dont know the wieght of boat in box or the size of the box really love to have one thank alfred from bundaberg qld ( % 50.00)

pissedconsumer

POSITIVE 🙂

2023/0

Walked into store with my own bronze throughhole & barb fittings, notified register clerk forthwith that I need them to fit bronze ball. ( % 50.00) Valve in store, clerk said go ahead, found proper fittings and went to purchase and other clerk accused me of attempting to steal my own fittings. ( % 15.83) I explained the initial notification to other clerk and explanation was dismissed. ( % -6.25) I went found other clerk who stated that I did bring my fittings in for fitting. ( % 18.75) The other clerk accused me of attempting to steal in a rude manner, was disrespectful and offered no apologies nor any attempt to compensate me for the bad conduct . ( % -37.50) Unprofessional. ( % 0.00)

pissedconsumer

POSITIVE 🙂

2023/0

Your customer service lady was outstanding. ( % 50.00) Congratulations on having such a customer friendly company. ( % 18.75)

Needs attention

Negative reviews

pissedconsumer

NEGATIVE 😕

2013/0

I bought an Automatic/manual inflating off-shore PFD (personal flotation device, a.k.a life-jacket) from West Marine in early . ( % 5.00) I paid almost $ for this PFD. ( % 0.00) The automatic inflator device needs replacement every five years, so in , when the automatic inflator needed replacing, I brought the PFD to West Marine so that I could purchase a new device. ( % 13.64) However, the sales associates at West Marine looked up the model number, and told me that this product was discontinued and that the part I needed no longer existed, and that my very expensive PFD was no useless. ( % -20.00) HOWEVER, what this sales person failed to tell me was that the product had been discontinued because it was RECALLED. ( % -50.00) My $ life jacket was recalled in August of . ( % 0.00) So, for five years I while I was doing some very dangerous sailing outside of the USA and relying on this vest to save my life if I were to ever end up in the "drink", the fact was this vest would not have worked unless I had used the emergency valve and blown it up with my mouth. ( % -39.00) This was not brought to my attention, although West Marine had all my contact information and purchase history, until early . ( % 10.00) At this time I returned to West Marine in Point Loma, CA and explained my situation to the store manager. ( % 0.00) She was very rude to me, and told me all that she could do was to give me employee discount on a brand new vest. ( % -12.68) This was going to cost me $ before tax for the cheap model that didn't even have the features that the vest I originally had. ( % 38.75) I have spent thousands of dollars at West Marine over the past couple decades and this was the worst customer service I have ever had at any retail store anywhere! ( % -45.00) I will never shop at West Marine again, and will do my best to make this situation well known so that others know not to purchase from them as well. ( % 100.00) Thanks for wasting my time and money West Marine! ( % 25.00)

pissedconsumer

NEGATIVE 😕

2011/0

This is getting absolutely ridiculous. ( % -33.33) I've been delivering to the West Marine Center distribution facility in Rock Hill SC all this week, and have not gotten unloaded in under hours. ( % -10.00) Once they ignored me for hours even though my truck was backed up to the dock. ( % 0.00) waiting for them to inspect the seal. ( % 0.00) It's not like they are busy either. ( % 10.00) They have unloaded trucks today since I arrived at , and others are waiting to be unloaded some having arrived at . ( % 0.00) Since the company I pull for refuses to charge them a "detention fee", they take their time getting to us. ( % 0.00) I wonder if the entire West Marine Organization treats their customers this way too ? ( % 0.00) If so, I will not be doing business with them on that end. ( % 0.00) I know that they realize that sitting at their docks cost my truck money.. but it doesn't see as if they care, they unload truck, go on break.. make each truck sit there while they go through each item... even though the trucks have no access or responsibility to the "sealed containers"... but they make the driver wait while they go through everything... if anything is wrong with the load, the drivers can't do anything anyway.. they just pull the containers from the port, to the distribution center. ( % -30.00) They could very easily unload the truck in minutes or less and let the driver get back to making his living ( the truck is not making money sitting still )... but NOOOOOO... they choose to keep the drivers sitting there for NO REASON... ( % 13.22)

pissedconsumer

NEGATIVE 😕

2008/0

I went into West Marine to purchase major components for my yacht. ( % 6.25) There was nobody in the store except for a young man sitting in the back room constantly touching his genitalia. ( % 20.00) I would have walked out just that second if it were not the only boat store that had my specific part. ( % 0.00) Already on edge, I ask if the man could be bothered to help me. ( % 0.00) He walked over to me about minutes later and burped as he began to speak. ( % 0.00) I was pointed in the wrong direction and found a girl who was working in the back. ( % -25.00) I was told that the man who had helped me before was the MANAGER. ( % 0.00) It is mind boggeling the down fall of America. ( % -15.56) The young man went back to his computer which was playing explicit things, and the other girl proceeded to check me out. ( % -0.83) I have written a letter to the company and suggest change their employees VERY quickly. ( % 43.33) I am absolutely disgusted and will not be going to that store again. ( % -100.00) Next time I will drive the extra our to get to my destination just so I don't have to deal with that fat bafoon AGAIN!!!! ( % 0.00) YOU DISGUST LOMBARD WEST MARINE, YOU ARE ABSOLUTE FILTH! ( % 25.00)

pissedconsumer

NEGATIVE 😕

2015/0

Working trying to get the boat ready to go in the water, my husband discovers that he bought the wrong color trilux . ( % -15.00) Ok so no problem right? ( % 39.29) I'll just take it back and exchange for the black one.. WRONG... ( % -22.22) They won't make a simple exchange. ( % 0.00) I didn't have the receipt with me, figuring no big deal. ( % 0.00) Clerk insists she looked back on past purchases my husband made..commenting that he purchased a lot of paint and lots and lots of other stuff (I can tell you, it was hundreds if not over a thousand this year alone) but nope, no paint and she told me to go back and find my receipt. ( % -9.38) Yah so not happening-it's probably in the landfill by now, and she knew it. ( % 0.00) Are they that hard up to keep cash? ( % -29.17) Simple exchange and they can't do it. ( % 0.00) Poor customer service. ( % -40.00) Well husband found someone else that could use it and swapped it for cash and went ELSEWHERE to buy what he needed. ( % 0.00) Shoes I was thinking of purchasing there... ( % 0.00) I went online and bought them elsewhere as well. ( % 0.00) No more WestMarine...we can find stuff online or will find smaller local retailers and do business there. ( % -8.33)

pissedconsumer

NEGATIVE 😕

2015/0

Purchased a $. ( % 0.00) West Marine outer zip up long sleeve SPF WHITE shirt, wore it twice, washed it according to instructions and shirt came perfectly white except for one whole sleeve turned yellow, so yellow I can't wear it in public. ( % 2.14) I called to see if I could send a picture of shirt and get an exchange but because I bought last spring and just wore this winter in Florida i of course didn't have my receipt form last season. ( % 0.00) They just said, to bad your stuck with it, we won't exchange or return without a receipt, even though clearly it's a material mistake. ( % -30.00) Poor business, very disappointed we purchased a lot from your stores but I will never step foot in one again. ( % -68.75)

pissedconsumer

NEGATIVE 😕

2015/0

I purchased a Raymarine Ray VHF radio $ with AIS. ( % 0.00) Recieved no shop tech support only to find out after installation that the radio is not suitable to operate with a sea talk system found on the E clasic display. ( % -13.75) I asked the west marine manager at the place of purchase Channel Islands CA that I would like to exchange the Ray AIS with a less expensive Ray without AIS. ( % -33.33) The GPS will work with the nema system according to a Raymarine tech. ( % 0.00) They told me although as stated at time of purchase that West Marine has a day no ask policy, what a bunch of *** they refused the return!!!!! ( % 0.00) If anyone has thought of a class action I am In! ( % 12.50)

pissedconsumer

NEGATIVE 😕

2014/2

Don't ever purchase ANY of their products that promise a Rebate Coupon. ( % 0.00) They use a separate Company to process your request and it takes months to honor their promise - if they don't screw it up like they did on mine. ( % 0.00) Several months later still no response after sending emails, etc. ( % 0.00) The office manager "Ken" is rude and belligerent. ( % -30.00) He refused to help me when I asked him questions and then gave me the wrong number of the Company he works for to call for assistance. ( % -50.00) Do yourself a favor, Go to Bass Pro Shop, Sportsman's or Cabela's. ( % -15.00) West Marine needs to provide the office manager here with some courses on Customer Service skills. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2014/0

Hello West Marine Broker Manager, I saw you become broker company on Turkey. ( % 0.00) West Marina put second hand used yahcts in Istanbul shop on window. ( % 0.00) Some yahct in Turkey and Some at European. ( % 0.00) You need be objective. ( % 0.00) You supportive ONE broker company in Turkey Premium Yat. ( % 50.00) We sell boats too. ( % 0.00) I saw advertising yahcts and I know yatch are copy advertisement from europa. ( % 0.00) Not exclusive and europa broker exclusive. ( % 0.00) You Dont have permission from europa broker. ( % 0.00) Not legal. ( % -10.00) You list illegal. ( % -50.00) Other Europa broker if know you ad illegal, they angry they are complaint. ( % -35.63) I dont understanding. ( % 0.00) West Marine is not ethic shop??? ( % 0.00) Our cutsomers buys paints and other things in your shop. ( % -12.50) We do not want and tell not buy from you. ( % 0.00) Because you worked with ONE broker company. ( % 0.00) We start boycott if Not equal chance. ( % 0.00) I thought In America you do not sold yahcts together one yacht broker. ( % 0.00) You are in Stock Exchange. ( % 0.00) Did your America customer knew about you brokerage in Turkey? ( % 0.00) Please stop broker. ( % 0.00) See pictures atachmen. ( % 0.00) Marina Setur Fenerbahce Istanbul Shop infront Divan Restoran. ( % 0.00) All yatch owners sees. ( % 0.00) Tell me why you are broker at Turkiye and not on America. ( % 0.00) Please answer quick. ( % 33.33) Thanks. ( % 20.00)

pissedconsumer

NEGATIVE 😕

2013/0

Absolutely worst customer service ever! ( % -100.00) Every location I go to the floor worker refers me to the guy in the back, "who knows everything". ( % 0.00) When I get to him and I ask for help I am told it is out on the floor. ( % 0.00) I have had the same experience in different store. ( % 0.00) I have never had any help with actually locating part and just get passed from one employee to another and sent to find it myself. ( % 0.00) They will not even lift a finger. ( % 0.00) Will someone please open a boat parts store with real customer service. ( % 10.00) There is a real opportunity here. ( % 20.00)

pissedconsumer

NEGATIVE 😕

2016/1

I just ordered online item not as specified called them and no help won't make it right. ( % 28.57) After phone callthey added another order to my debit card making a over draw locking all my money up for days leaving me and my yr and month old without food or anything for days and they still won't make it right. ( % 19.29) Bad company!!!!!! ( % -100.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2015/0

I purchased a pair of West Marine sailing gloves a long time ago, maybe a year and a half two years. ( % -10.83) One only one of the gloves simply fell apart from usage. ( % 0.00) The other day it fell into the bay. ( % -12.50) I went to Narragansett West Marine with the other glove ( which clearly is a west marine product) and the clerk was not empowered to replace my Single pair of gloves. ( % -3.21) He asked me to pay for another pair. ( % 0.00) ? ( % 0.00) ? ( % 0.00) I can say that I've spent a considerable amount of money at this store and others. ( % 0.00) Because of this situation I won't be spending anymore money at your establishment. ( % 0.00) My name is Rex my email is rcc@***.com Thank you for your time in this matter. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2015/0

Drove three hours for a five day hunting trip. ( % 0.00) I went to West Marine in Morehead NC to got a GPS. ( % 0.00) That is an additional forty minutes of travel. ( % 0.00) They sold me an EMPTY GPS BOX! ( % -12.50) Waisted two afternoons of hunting, $ for an empty box, and all that gas getting there. ( % -10.00) What a waist. ( % 0.00) Their response was that they could have another GPS shipped in, but it wouldn't arrive until the following week. ( % 0.00) To top it all off, I had to deal with their nonchalant attitude as though it were no big deal. ( % 25.00) Slow as molasses and unapologetic to say the least. ( % -30.00)

pissedconsumer

NEGATIVE 😕

2015/0

Just left West Marine Woburn mass store and again very poor customer service ( % -26.00)

pissedconsumer

NEGATIVE 😕

2015/0

Three out of five orders I've placed on line were so severely misaddressed that FedEx had to call me to obtain a deliverable address. ( % 0.00) The "order confirmation" I that I received via email from West Marine had the correct address, but the shipping label was wrong. ( % -50.00) I've reported the problem twice to West Marine customer support, and each time, they placed me on "drop-dead" hold and behaved like I was a crank caller because I objected to having to call FedEx to correct their error. ( % 0.00) Their attitude was: "Well, you got the package, so what's the problem?" ( % 0.00) And even when I sent them the tracking info from FedEx showing an undeliverable address "exception", they denied responsibility. ( % 0.00) What's my problem? ( % 0.00) I shouldn't have to continually fix their addressing errors to get my packages! ( % 0.00) I get packages all the time from other vendors, and those vendors never have a problem with my address. ( % -12.50) It makes me wonder what quality of people they have in support and shipping. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2015/0

Please, please, don't bother ordering Railblaza mounting products from West Marine. ( % 0.00) Their store is always under stocked and you have to go back many times to get what you want. ( % 25.00) We even ordered online expecting a Friday delivery and they kicked it back because they didn't have enough at the warehouse. ( % 0.00) Terrible ( % -100.00)

pissedconsumer

NEGATIVE 😕

2016/0

The worst service ever!! ( % -100.00) I just left there very frustrated. ( % -45.50) I walked in to buy a Captain hat and a weather station. ( % 0.00) I asked a associate where the capt. ( % 0.00) hats were and got a point, "There over there by electronics". ( % 0.00) Couldn't find them. ( % 0.00) Asked again and was told again they are over by electronics. ( % 0.00) Gave up on that. ( % 0.00) Now I've moved on to looking for my weather station. ( % 0.00) Standing in electronics there are two salesmen helping other customers. ( % -12.50) I wait right where they are and no one even acknowledges me standing there. ( % 28.57) If I would have gotten a "I'll be right with you" I would have been okay. ( % 39.29) I would have said point me to the direction of your weather stations and could have looked on my own. ( % 60.00) But I got nothing. ( % 0.00) I walked out buying nothing due to lack of help. ( % -12.50) My email is peck.janice@***.com if you would like to explain your employees help with my purchases that I also missed out on my percent off since I am a gold member. ( % 0.00) Worst West Marine experience ever! ( % -100.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2016/0

I walked into a west marine in Aventura fl and a employee walked up named Jason supposedly a manager dosent know anything about the store ask if he knew what type of line this fishing rod hold just pawned me off on another employee went and asked him another question and kept pawning me off on other employees I was trying to see if he could answer a question him self but he couldn't I guess these day in age anyone can be a manager very disappointed in that Aventura store wouldn't recommend anyone for this store they act like the ppl at Walmart ( % -55.00)

pissedconsumer

NEGATIVE 😕

2016/0

I placed an order for two pairs of swim shoes because we are going on vacation. ( % 0.00) the order total was $. ( % 0.00) I was charged $. ( % 0.00) and then other charges of . ( % -12.50) and . ( % 0.00) (also equaling $.). ( % 0.00) This is so outrageous. ( % -100.00) My order was only for $. ( % 0.00) so they charged me $. ( % 0.00) over initially after I paid $ for shipping AND they charged me three times breaking down the charges so they looked like separate charges. ( % -7.78) They are % thieves and criminals I cannot believe this company is allowed to run. ( % 0.00) I called their customer service number and sent and email we shall see. ( % 0.00) I am literally in shock ( % 0.00)

pissedconsumer

NEGATIVE 😕

2016/0

This is the worst customer service I've ever dealt with i bought a fish finder they sent an email its no longer available they say they don't take your money til it ships well they took mine and I've tried all week to talk to someone haven't had no luck yet do not buy from these guys they advertise stuff they don't have ( % -30.00)

pissedconsumer

NEGATIVE 😕

2016/0

Bought $ Sperry water shoes for husband while working in Jacksonville, fl got home to Orlando, fl he tried shoes on one shoe his size . ( % 0.00) other shoe size . ( % -12.50) Called store next day would do nothing until I send shoes back or take back to them. ( % 0.00) Asked them to send other . ( % -12.50) shoe to me and I would return said no. ( % 0.00) REALLY?! ( % 25.00) They also have mismatched shoes now worth nothing. ( % 30.00) Manager Patrick had no other solution I am suppose to pay to ship their mismatched shoes back to them. ( % 3.13) No customer service never said what can I do to resolve this just kept repeating that is was my responsibility to send shoes back.. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2016/0

I placed an order on line with West Marine. ( % 0.00) They charged my card upon the initial order being placed then again when they sent the item. ( % 0.00) I contacted them and was told that was their policy, which in this country (USA), is illegal. ( % -50.00) You cannot charge a card until the item has shipped. ( % 0.00) Their response? ( % 0.00) "We will refund the second charge in - business days". ( % 0.00) I am still waiting for the refund (day ). ( % 0.00) They are telling me that the credit will show up "tomorrow". ( % 0.00) We'll see if that pans out. ( % 0.00) In any event that is an illegal and outrageous policy. ( % -75.00) I will contacting the FTC and reporting this illegal activity. ( % -50.00)

pissedconsumer

NEGATIVE 😕

2016/0

Your customer service sucks!! ( % -46.88) Iam in the store & she answers calls. ( % 0.00) No /" brass ck valve no rule vt bilge pump, week delivery Harrison Ave NOLA. ( % 0.00) Sorry Capt Ron ( % -50.00)

pissedconsumer

NEGATIVE 😕

2017/0

WALKER BAY IS NOT HONORING THEIR YEAR HULL WARRANTY. ( % 0.00) They told me, without even looking at my boat, that it was abuse. ( % 0.00) In actuality the hull crack was caused by a defective hull build. ( % 0.00) This is the report from the yard that repaired the hull: When we received the boat on December , , a crack was seen on the starboard hull bottom. ( % 0.00) The crack was about -inches long beginning about -inches from the transom and running forward at the top of the strake near the junction with the hull bottom. ( % 18.33) A small amount of water was seen leaking out of the crack. ( % -25.00) On December , , an air grinder was used to remove surface hull material in the area of the crack. ( % 0.00) Several medium sized voids (/ -inch to / -inches) were observed in the skin coat, just under the gelcoat. ( % 0.00) In the rest of the laminate there were several small resin rich areas with little or no glass fiber reinforcement. ( % -1.56) A small about of water was seen leaking from these areas. ( % -25.00) DON'T BUY WALKER BAY BOATS! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2017/0

We are new to the area and have gone several times to your store on Channel Islands Blvd in Oxnard CA. ( % 6.82) Two of your staff there treated us with arrogance and disrespect when we asked about charts and radar. ( % 0.00) Their attitude was that we must be stupid to ask the questions we asked. ( % -80.00) How demeaning, and not at all helpful. ( % 0.00) Of course we did not buy the product and never will because we will not return to that store. ( % 0.00) In other West Marine stores such as on the Gulf Coast we never encountered such an attitude. ( % -4.17) Are all of your California stores the same as the Oxnard store? ( % 0.00)

pissedconsumer

NEGATIVE 😕

2017/1

We shatter one time when to return something a month later without a receipt we looked up online it said there was no hassle guaranteed when we arrived at the store the lady that worked there behind the register years said that she's never done a return without a receipt and she told my husband he was illiterate and told us that we didn't know we were talking about so when we call corporate she still refused to even scanner items and then she assumed that maybe we stole the items very very very bad experience ( % -32.75)

pissedconsumer

NEGATIVE 😕

2017/0

I have two expensive waterproof jackets that I bought from West Marine five or six years ago. ( % -50.00) They were not worn very much at all and they were stored properly and never abused. ( % 13.00) The rubberized laminate inside deteriorated and flakes off all over the place causing a mess. ( % -17.50) Flakes make it look like you have a bad case of dandruff. ( % -70.00) I went to the store where I purchased them and they didn't want anything to do with them, or me. ( % 0.00) Just don't buy their jackets especially if they have a mesh lining, which makes it possible for the flaking to get all over you in the floor, unless you don't mind wasting your money. ( % 0.00) The person I spoke to was very nice but the only thing they could suggest with the complaint was to contact corporate office. ( % 12.00) Just be careful what you buy from these guys because you can pay the highest price for the lowest quality. ( % -10.00)

pissedconsumer

NEGATIVE 😕

2017/0

A few years ago I bought a West Marine submersible VFH radio. ( % -20.00) The device worked fine for a few years. ( % 10.83) Lately, the unit fails to hold a charge. ( % -40.00) Went to store to purchase a replacement and was told it was special order. ( % 35.71) Called, and after multiple tries found out that there is no replacement. ( % -5.00) So why does Wet Marine provide a product that they can not supply parts for (for a reasonable number of years), Over my boating years I have purchased many items from Wet Marine. ( % 12.50) I will think twice about purchasing from them. ( % 0.00) Very pissed off ! ( % 25.00) I am being forced to replace something that should work and have replacement parts. ( % -30.00)

pissedconsumer

NEGATIVE 😕

2016/0

Made order of rod combos, got order confirmation! ( % 0.00) Then called a week later to check, they say no problem just gonna be drop shipped directly from manufacturer. ( % 5.00) Week later get of the and one is broken and that's all I can get! ( % -25.00) And no replacement for broken one! ( % -50.00)

pissedconsumer

NEGATIVE 😕

2018/0

I ordered a fish finder (Which the on-line store showed to have in stock) and ordered it with a protection plan. ( % 0.00) I ordered it on Saturday night, but knew this item would not ship until Monday morning. ( % 0.00) Since I paid extra for Next Day shipping I assumed it would be in Tuesday afternoon or Wednesday. ( % 0.00) I chatted on-line Wednesday morning with West Marine and figured the guy (Ben C.) would refund my shipping right away, didn't happen. ( % 28.57) I also thought he was getting my fish finder sent ASAP to me, didn't happen. ( % 0.00) Called the on-line number again Thursday morning and they haven't done anything. ( % 0.00) The representative said he would get the warehouse to send it overnight and call me Friday morning. ( % 0.00) Thursday afternoon I get home and the Protection Plan booklet is at my door, but no fish finder. ( % 0.00) Called Thursday night and a rd representative said he would look into it and get back to me Friday morning. ( % 0.00) I called at noon on Friday because I did not receive a phone call from anyone. ( % 0.00) Again, a representative said he would have this resolved and call me back when it is ready to ship. ( % 10.00) I got a call back from the rd representative stating the warehouse tried to ship my item from a store and couldn't so then they placed the fish finder on HOLD. ( % 0.00) Why, I can't answer that, but I still after full days and paying for Next Day Shipping do not have a fish finder. ( % 17.50) Fishing trip cancelled! ( % 0.00) I will update this ongoing saga with the "Stuck in the Carolinas Fish Finder" as it unfolds. ( % 0.00) Just be cautious before ordering online. ( % 0.00) My business is going elsewhere since they haven't even said they would overnight this to me or attempt to get a different type or brand sent ASAP to me. ( % 0.00) Goodbye business with West Marine, you have lost a customer for life. ( % 0.00) And one more last thing, I will call the West Marine head quarters and make a formal complaint once the depth finder makes it to me so I can let them know how long it took to get a fish finder from them and tell them how horrible their on-line ordering and shipping services are. ( % -17.00)

pissedconsumer

NEGATIVE 😕

2018/0

I ordered outriggers on sale. ( % 0.00) They were ordered then received an email that they were delayed because they were shipping from a store then they back ordered them, then after almost two weeks they cancelled my order because they were now out of stock and will no longer be carried. ( % 0.00) One week later I received a sale add in the mail. ( % 0.00) I double checked online thinking the add was printed before they ran out but the EXACT outriggers are on sale online as well. ( % 12.50) My order was cancelled May th and the Add was delivered May th. ( % 0.00) Don't waste your time with West Marine. ( % -20.00) I got mine from Amazon with no hassle or lies in days! ( % 0.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2018/0

In December, , I purchased an extended warranty on a fishfinder -- Lowrance Elite - Chirp Nav. ( % 0.00) The receipt indicated the wrong date of purchase. ( % -50.00) The unit eventually had problems within the warranty period. ( % 0.00) When I returned the unit to West Marine in Fort Lauderdale, management refused to honor it because they had printed the wrong date on their own receipt for the Lowrance. ( % 5.00) I was advised to contact Plus Product Protection Plan ("PPPP"). ( % 0.00) After calling the number (I had to wait at least minutes each time to speak to a human being), I was advised to email a pdf of the West Marine receipt to PPPP, which was done immediately. ( % -15.00) The email went through and was not returned. ( % 0.00) To make a long story short, the staff at PPPP was non-responsive and semi-rude. ( % -2.50) They did absolutely nothing! ( % 25.00) Bottom line: Purchased an extended warranty from West Marine in Fort Lauderdale that has proved to be worthless. ( % -80.00) Customers should be very careful when purchasing an extended warranty from West Marine. ( % -13.00) It may not be honored as they outsource it to a company which is not reliable! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2018/0

Ordered online and had shipped to store in Winter Haven. ( % 0.00) Called the store after days about my order, was told they would call me when the order arrived. ( % 0.00) Called again three days later, my order had been sitting in the store for three days. ( % 0.00) I asked why no one called, sorry about that. ( % -50.00) How difficult is it to make a call ? ( % -50.00)

pissedconsumer

NEGATIVE 😕

2018/0

I came in last Friday around : pm to buy a torqeedo--cruise--t-electric-outboard-short-shaft-tiller-steering-- and I waited mins for the gentlemen ( which i found out his name was Jeff ) to finish talking to his friend about picking up a boat in Ft Myers. ( % 0.00) After their conversation was over Jeff approached me like i was I was bothering him. ( % 0.00) When I walked in I could smell the beer.. but In thought it was his friend.. Come to find out I he smelled a foul order of beer. ( % 0.00) He must have went next door for lunch and enjoyed himself a little to much. ( % 12.81) I asked a few of my friends if they gone in and had the same experience as I have. ( % -10.00) And sure enough out of friends said the same thing. ( % 16.67) I think West Marine needs to watch their employees or hire a new employee.. One that values a job and one that has common sense not to drink at work!!!! ( % -29.80) Sorry but I will take my business some where else. ( % -50.00)

pissedconsumer

NEGATIVE 😕

2018/0

Ordered on line some chain to p/u at store on price match guarantee. ( % 0.00) Store had no idea about or could not take the time to find when delivery might actually occur. ( % 0.00) Finally, after two weeks of the run-around, had to cancel and buy from Defender who delivers in two business days. ( % 0.00) Seems to be a lack of customer service training at West Marine. ( % 0.00) Customers, especially sailors, who often cannot wait endlessly for someone to decide to act on an order, need precise information on delivery. ( % 9.17) All I could get was vague, inconsistent and incorrect delivery info. ( % -50.00)

pissedconsumer

NEGATIVE 😕

2018/0

Placed order for $ and had to go out of country for a couple days on business, to get back to a cancel email saying they canceled my order because it was to big... Then the girl on the phone said sorry but I have to go back online and start over and call in???? ( % -12.50) what the *** Didnt even offer to help me fix the order and ship NOPE sorry go start over... ( % -50.00) Customer service very bad NO HELP, you would think they want the business before they GO OUT of BUSINESS Buying online is the future and West Marine is out of touch!!!! ( % -45.50) I even sign up for some gold member thing and it didnt help. ( % 0.00) BAD BUSINESS ! ( % -87.50) ! ( % 0.00) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2018/0

As usual, West Marine prices are very high. ( % -2.10) They advertize all over the store that they price match. ( % 0.00) So I asked them to price match Defender Marine and the cashier did not want to spend the time confirming the price I was telling him. ( % 0.00) Granted, he was the only cashier in the store and there were people waiting behind me. ( % -20.00) But then, don't offer the price match policy if you're not going to follow through. ( % 0.00) Very bad customer experience. ( % -91.00) And why price match in the first place, just lower your prices. ( % 25.00) If I'm going to find it cheaper somewhere else, I'll buy it there. ( % 0.00) West Marine is just convenient but not worth it if it can be avoided. ( % -15.00)

pissedconsumer

NEGATIVE 😕

2018/0

I just received your flyer /ad for your day super sale that starts Thurs thru Sunday March - only. ( % 16.67) Trouble is today is March th, your joking right? ( % 4.29) Over the years I have spent alot of money with you guys, I am tired of the price gouging and diceiptful ads. ( % -25.00) I will pass my dis satisfaction on to my fellow boaters at the Marine. ( % 0.00) Thx for nothing.....Bob ( % 0.00)

pissedconsumer

NEGATIVE 😕

2018/0

I ordered a fishing cart on November , said it was shipped November , money was taken out of my account the day it was "shipped", and as of today, December . ( % 0.00) Still have not received!! ( % 0.00) Called yesterday, November , spoke with a Lindsey and said that she would "look into it" and get back to me via "email". ( % 0.00) Not the answer I was looking for!! ( % 0.00) Will be calling again and taking my business elsewhere....Like Bass Pro Shop who hopefully will fulfill their customer satisfaction!! ( % -23.44) ! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2018/0

Bought a bilge pump float switch from west marine and installed it. ( % 0.00) Filled my bilge with water to make sure it works and the switch never came up it was stuck in the down position. ( % 24.81) I reach in to flip the switch up and after the pump emptied the bilge it was stuck in the up position. ( % 0.00) Talked with a guy at west marine on the phone he said to bring it in and they would take care of it. ( % 0.00) Brought it in the store as well as the reciept from when I bought it a day earlier. ( % 0.00) When I got there he said yeah it's probably worn out from age. ( % 0.00) I said you mean it got worn out in a day. ( % -31.25) He went and got another guy and he proceeded to tell me that I was lying there's no way it is a new switch. ( % 13.64) I said it definitely it a new switch I bought it yesterday I have the reciept to prove it. ( % 13.64) He said well this thing is a piece of crap they don't get worn out like that in a day. ( % -80.00) I said this thing is a brand new piece of crap I promise you it is only a day old. ( % -14.09) Back and forth we went for prob - minutes I finally cut my losses and walked out of the store pissed off. ( % 0.00) This is the store in key West Florida. ( % 0.00) The guys name is Todd he's an *** and apparently the greatest boat mechanic ever he felt he needed to tell me that during our chat. ( % 52.50) I hate it when someone calls me a liar when I'm not lying and I have proof that I'm not lying. ( % -80.00) So over a $ switch they lost a customer forever. ( % 0.00) The place is overpriced as *** anyways. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2018/0

Company has and continues to charge me for my order and proceed to charge me unauthorized duplicate charges days after placing orders. ( % 0.00) These charges can range from $ to $. ( % 0.00) These unauthorized charges are placed after being charged for a order when the order actually ships. ( % 0.00) Charges fall off after a week but not before causing major havoc in my checking account by preventing me from using my funds and causing my account to go in a negative balance unnecessarily. ( % -21.25)

pissedconsumer

NEGATIVE 😕

2018/0

I ordered a $ life jacket. ( % 0.00) They said it would be to days until it would arrive. ( % 0.00) It's now days and three trips back to the store to see what's going on. ( % 0.00) They know nothing - just that it is in transit. ( % 0.00) Been weeks like that. ( % 0.00) I received no emails - on it ever. ( % 0.00) Left in the dark. ( % -7.50) I cancelled it days ago and still no action on me getting my money back. ( % -2.50) Don't order anything from them. ( % 0.00) If they don't have it in the store - order it elsewhere and save yourself a hassle. ( % 0.00) {{Redacted}} ( % 0.00)

pissedconsumer

NEGATIVE 😕

2018/0

Not safe and won't set. ( % -25.00) Went from feet of / " chain to feet of /. ( % 0.00) Tried setting at to , to , , , etc. ( % 0.00) I called their national # yo mark my account and was basicslly told why do you think it was discounted. ( % 0.00) No mor co fidence in West branded products. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

I purchased a Garmin Striker Plus on clearance. ( % 0.00) I was in the process of outfitting my kayak. ( % 0.00) days had passed and i went to install it on my boat to find that the power cable was missing. ( % -20.00) I took it back to West Marine and they told me that days had passed and that i could order one from them or contact the manufacturer. ( % 0.00) So i called Garmin to see if they would offer to mail me one but was just offered the part number so that i can purchase one online. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

I used your aluminum boat cleaner on my Tracker boat and the result is terrible. ( % -100.00) It was recommended to me by the West Marine in Minnetonka MN. ( % 0.00) by a manager I consulted wirh on products to use on my boat. ( % 0.00) I showed him pics of the boat. ( % 0.00) I want to send you pictures of how the boat looks now. ( % 0.00) I have no idea what do do to remove this discoloration. ( % 0.00) I see no way to attach these pics to this message. ( % 0.00) Jeffrey Appollo ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

Violations of the ADA laws! ( % 0.00) I was refused access to the Newport Beach, Calif location because I didn't have a mask. ( % 0.00) I am claustrophobic which causes me anxiety, I can't breathe then the blood pressure spikes! ( % -93.75) I cannot wear a mask..... ( % 0.00) Your company's direction is in violation of Calif &;;;;;;;;;;;;;;;;;; Federal ADA laws! ( % 0.00) Change your directions or I will sue based on ADA laws! ( % 0.00)

pissedconsumer

NEGATIVE 😕

2019/0

Store associates were extremely rude and customer service just seemed to make excuses. ( % -30.00) This is the second time in less than a year having issues were as a customer I was treated like a criminal ( % -18.89)

pissedconsumer

NEGATIVE 😕

2019/0

I was shopping at west marine of traverse city, mi with my young daughter when at the checkout I was confronted by a very rude cashier by the name of Eileen. ( % -14.50) I was trying to ask her a question about a light bulb when she blew me off and said I don't know look for yourself and tell me what you think. ( % 40.00) This was after she was being rude to another customer for another issue. ( % -30.00) I felt very disappointed in her attitude and the way she went about everything in front of my daughter. ( % -97.50) I hope something can be done about this as I enjoy shopping at this store and don't want it to ruin my experience anymore by going to this store again. ( % 40.00)

pissedconsumer

NEGATIVE 😕

2019/0

I bought a fortress anchor fx online and when I received it damaged do to poor packaging. ( % -40.00) The pictures show just how I received it today. ( % 0.00) Pretty *** poor West Marine you don't have to worry about me ever doing business with your company again. ( % -7.50) BUYERS BEWARE ( % 0.00)

pissedconsumer

NEGATIVE 😕

2019/0

This is the worst company to deal ever. ( % -100.00) Very rude . ( % -39.00) Request Noel like the Christmas spelling as she says employee number she claims to be the only person ever to work there name Noel!! ( % 0.00) I want my chair very easy fix ( % 56.33)

pissedconsumer

NEGATIVE 😕

2020/0

Being treated poorly due to not wearing a mask. ( % -12.50) When I told them I have a heath condition, the girl mocked me and the older gentleman told me to leave the store. ( % 16.67) This incident occurred yesterday, Aug , at approximately PM. ( % -40.00) I went in to look at maybe purchasing a kayak. ( % 0.00) This took place in Ft. Walton Beach, Florida at the Uptown Station location. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

I purchased a horn in Ocean City Md West Marine after my boat inspection indicated I needed one. ( % 0.00) About a week later I found out the horn was defective and would not blow. ( % 0.00) Between The COVID shut down and the fact I was working hr trips in the ocean I was not able to return the horn to get a replacement for approximately weeks. ( % -26.85) Finally, I got a day off where I took the horn back to West Marine Kent Island where I was met with strict opposition of the return of this dollar horn. ( % 0.00) The guy at the resister finally after looking me up on the computer found where I purchased the horn and after a long debate of the integrity of my word of the failing product he gave me a replacement horn. ( % -2.50) After I got out of the store i proceeded to test the replacement horn returning to my truck. ( % 0.00) The first time it blew air was leaking into my hand and upon testing it two more times it completely failed. ( % 8.33) This is considered safety equipment and should work more than three times. ( % 50.00) After returning to the store I had the pleasure of meeting the manager of the store Susan Pulsch where she drilled the integrity of my Analysis of the horns function until a shouting match occurred. ( % 0.00) We were both completely out of line in our exchange of words to each other. ( % -1.25) This situation would have never occurred if the manager had handled the problem in a professional manner on a clearly defective product. ( % 10.00) I have shopped this store on many occasions in my years on Kent Island and have never ever been treated as if I was a lying piece of crap as I was by this person. ( % -15.00) Needless to say there are better places to by your boating needs like faucets boat supplies where your business is appreciated. ( % 6.67) Commercial fishermen David Tedford chasinrainbows@***.net ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

During the order process the delivery was days out. ( % 0.00) After checkout, I received an e-mail the order could be delayed due to the coronavirus. ( % -12.50) Then the next e-mail was the delay would be - days. ( % 0.00) WHAT? ( % 0.00) For a thermostat gasket and elbow gasket. ( % 0.00) Using the virus as a cheap excuse for poor order processing and absolutely poor customer service. ( % -11.25)

pissedconsumer

NEGATIVE 😕

2020/0

I received a West Marine gift card for $ for my birthday. ( % 0.00) I used $ online for a vhf radio as the community organization where I sail no longer provides them due to risk of infection. ( % -12.50) I went to the local West Marine store today to purchase a dry bag and some croakies, but when they scanned in the gift card code the computer said it had a negative balance! ( % -14.72) The manager tried to be helpful, but he has no direct line to company customer service and was # in the qeue. ( % -5.00) I need the items for tomorrow so I had to pay for them myself. ( % 0.00) The outcome remains uncertain. ( % 0.00) As far as I'm concerned West Marine stole $ from my gift. ( % 10.00)

pissedconsumer

NEGATIVE 😕

2020/0

I purchased a , ft inflatable boat on // at Marina Bay Dr, League City Texas . ( % 0.00) It was misrepresented to me that a small -pound battery was adequate for a small trolling motor. ( % -5.56) I have called about this matter previously and do not think I received a callback. ( % -16.67)

pissedconsumer

NEGATIVE 😕

2020/1

Terrible customer service and shipping. ( % -100.00) Ordered a fuel pump kit him . ( % 0.00) Part was less than bucks. ( % -16.67) Paid bucks for day shipping. ( % 0.00) Here it is Friday. ( % 0.00) Nothing delivered. ( % 0.00) So I check my tracking thing... ( % 0.00) Still in processing..so I call customer service... hours later still no operator or anything. ( % 0.00) And come to find out to days processing. ( % 0.00) Then another to days delay for shipping then my day shipping. ( % 0.00) ridiculous. ( % -33.33) So I've paid over bucks for a dollar part that may or may not arrive for another month!!! ( % 0.00) bucks for day shipping from California to arkansas. ( % 0.00) Nice. ( % 60.00) I do not recommend this place. ( % 0.00) Will not purchase from them again. ( % 0.00) Now ill have to fight to get a refund and wait for that to be approved. ( % -50.00)

pissedconsumer

NEGATIVE 😕

2020/0

I wore my required mask into store . ( % 0.00) While I was alone shopping with no other customers were in the empty store I lowered my mask because i was sweaty profusely and can not breathe. ( % -1.88) The front cashier walked across half the store to come close to tell Me I had to keep the mask on for the entire time or leave the store. ( % -8.33) I put back my $ plus purchases and left. ( % 0.00) Even each individual store can be flexible? ( % 0.00) Law might require it for entry but that was the employees choice to single me out as the only shopper in the store. ( % -3.57)

pissedconsumer

NEGATIVE 😕

2020/0

Manager is ignorant. ( % 0.00) Not knowledgeable You have guy below him knows everything Didn't return phone call I spent over $ on raymarine products was waiting for the radar to come in he told to call the number he should have called the number not me I will go to another business from here on out ( % -10.00)

pissedconsumer

NEGATIVE 😕

2020/0

I took a piece of sea water hose, inches long I needed feed to replace both sea water intakes on my boat. ( % -5.00) Carl took the hose into the back store room, brought out what he said was the same hose and cut a foot length. ( % 0.00) The next day the Technician looked at the hose and told me it was the wrong size. ( % -25.00) We went back to west marine store in Chula Vista to return it. ( % 0.00) Carl said it was not returnable because it was cut, even though he sold it as the correct size. ( % 0.00) We needed / he sold me inch. ( % 0.00) I was also charged $. ( % 0.00) a foot ? ( % 0.00) ???? ( % 0.00) We asked Carl for the correct size he came back again with the wrong size. ( % -25.00) Ask if he would check the San Diego store and his response was we could call ourself. ( % 0.00) Will be the last time I ever go into this store again ( % 0.00)

pissedconsumer

NEGATIVE 😕

2023/0

Customer service representative stated the complaint was filed. ( % -30.00) I called back an hour later to affirm that my complaint went through because accusing an innocent person of theft is a nasty thing to do. ( % -16.00) It could involve policea serious matter, ( % -33.33)

pissedconsumer

NEGATIVE 😕

2023/0

I am based in Malaysia, and I have a serious complaint about my order # {{Redacted}}. ( % -31.67) I need a contact person and an email address to lodge my complaint please. ( % -30.00)

pissedconsumer

NEGATIVE 😕

2023/0

I am based in Malaysia, and I have a serious complaint about my order # . ( % -31.67) I need a contact person and an email address to lodge my complaint please. ( % -30.00)

pissedconsumer

NEGATIVE 😕

2022/0

Tube needs to be pivoted to go on. ( % 0.00) Boat and afraid it will break if I try to hard to switch it to other side ( % -33.89)

pissedconsumer

NEGATIVE 😕

2021/0

d AvoDon't know why I still go to this store. ( % 0.00) Just today - drove about / hour pick up a NMEA T-connector. ( % 0.00) Online inventory said they had one. ( % 0.00) Didn't call ahead because previous experience is they can never find small electronics parts like this. ( % -20.83) But no joy - they couldn't find the part and said they thought they didn't have one. ( % -40.00) The associate helping me said the online system was "garbage" although he used it to tell me another store hour away had the part. ( % 0.00) Ended up going further afield to BOW who solved my problem as usual. ( % -12.50) The ( % 0.00)

pissedconsumer

NEGATIVE 😕

2020/0

West Marine no longer believes in customer service. ( % 0.00) If they had stated on their site that they don't ship products for at least days after you order them I would have never ordered in the first place! ( % 0.63) It's people, not ! ( % 0.00) After trying several times for three days to communicate with a customer service person she was rude and condescending! ( % -18.75)

pissedconsumer

NEGATIVE 😕

2024/0

I bought Star Link system online from West Marine, just a bit under $. ( % 0.00) I "chatted" with a customer service rep before buying the item and asked if the item came with all the parts needed to install. ( % 0.00) "Yes, it is complete for installation". ( % 10.00) It arrived, and of course the flat panel antenna instructions show that the flat panel is designed to sit on a deck, or the yard, or wherever one won't run over it, or the dogs chew on it or the critters chew and defecate on it. ( % -2.50) West Marine does not handle the shipping return. ( % 0.00) I chatted with their help, which was not help. ( % 0.00) I called and set on hold until my life needed attention. ( % 0.00) I called the Anderson SC West marine and set on hold until the machine finally said no one was answering. ( % 0.00) Let's summarize that West Marine's lousy customer service and misleading statements will ensure I remember their name and never buy from them again. ( % -50.00)

pissedconsumer

NEGATIVE 😕

2024/0

Ordered a marine propane tank from WestMarine to be shipped to local store. ( % 0.00) Paid a marked up price because I needed it delivered in time to be installed in a boat. ( % 10.00) Called the local WM store days after order and told that the "item was on the truck". ( % 0.00) They didn't know when it would arrive. ( % 0.00) Had to call customer service line - sat on phone FOREVER & was told that item had been "out of stock" and was just shipped. ( % 0.00) No phone call - no follow-up - no update! ( % 0.00) Now the tank is another - days out. ( % 0.00) Customer Service reps had no response other than if I had ordered it shipped directly to me it "may have gotten there faster since WM trucks only deliver to store x/week! ( % -0.83) This is ridiculous - and no concern at all from Customer Service! ( % -41.67)

pissedconsumer

NEGATIVE 😕

2024/0

Bought inflatable raft online and picked it up at the store. ( % 0.00) Employee didnt give me all the paperwork need to register it at the DMV. ( % 0.00) Called the store and they claimed I had to call customer service. ( % 0.00) Made at least phone calls over the next week with no help. ( % -15.00) Everyone says someone else has to send it and nobody ever does. ( % 0.00) No call backs no return emails. ( % 0.00) WORST CUSTOMER SERVICE EVER!! ( % -100.00) The raft is sitting on the dock and cant be register. ( % 0.00) Wasted $ ( % -20.00)

pissedconsumer

NEGATIVE 😕

2024/0

Online sales and promotions have become somewhat deceptive. ( % 0.00) In as much the store front locations have become poorly stocked. ( % -10.00) Online sale offer discounts however the discount code will not work. ( % 0.00)

pissedconsumer

NEGATIVE 😕

2024/0

The Guaranteed in stock policy is absolute false advertising at it cores. ( % -10.00) Simply do away with such a thing. ( % 0.00) The absolutely false expectation set is at the top of the consumer frustration food chain. ( % 5.00) Guaranteed In Stock Says to me that Im leaving the store with it, period. ( % 0.00) So it begs the question, Guaranteed in stock .. Or what? ( % 0.00) The or what is that a crew member will help you order it and WM will pay for standard shipping - No thanks, not with Amazon next day. ( % -3.33)

pissedconsumer

NEGATIVE 😕

2024/0

I was disappointed in the manner in which a staff person was unable to determine if a spinning reel was available. ( % -28.33) The display case was empty but the computer indicated that one more reel is somewhere. ( % 20.00) I waited as the first disappeared without indicating where he was going and indicated to meet him over there, pointed somewhere and walked away. ( % 25.00) I waited at display case. ( % 0.00) Another teen employee come over and from the beginning was unable to simply communicate at all about everything, including the search, he left me to look in the back. ( % -10.00) Its been minutes since I first inquired about the product. ( % 25.00) When he came back no words no statements about what he was doing, he would not answer any questions. ( % 0.00) He proceeded to check computer again and then put on an unusual act of pretending to locate the reel by quickly opening and closing cabinet doors, not really checking for anything. ( % 14.44) Without having a conversation that the reel is unavailable he begins to ask me if I checked for the reel in other store's. ( % -12.50) He began to haphazardly come up with guesses to get reel somewhere else. ( % -60.00) I said that Im here now Im not interested in another store, is it available or not. ( % 13.75) At this time he never said it wasnt, but did nothing to confirm and then started to give me an unprofessional attitude with a condescending demeanor that oh well nothing we can do. ( % 0.00) The teen staff person knew nothing about proper customer service and no ability to communicate appropriately not only getting someone like a manager and or say it could be ordered or offer something, not that he had any indication that he knew about reels at all. ( % 0.00) No knowledge of product, felt like I got the run around from the start and then In an abrupt manner a teen speaks to me inappropriately misrepresenting a company that relies on customer service relations and product knowledge, otherwise your just another marine store. ( % -6.25) It also wouldnt hurt if they knew how to upsell and find a way to get product and make a sale not send them somewhere else because clerk is incompetent. ( % -35.00) I finally got so upset over his complacent attitude that I left telling him you have a terrible attitude and Im telling a manager. ( % -33.33) He yelled at me go ahead and tell I dont care! ( % 0.00) This is no way to be treat a customer, even if I understand that these young people cant communicate but they act as if the customer is the problem, because of their poor social skills, but common customer relations can be taught through proper training. ( % -11.33) This is upper management responsibility. ( % 0.00) When I bought this situation to the manager on the floor, she did nothing and said nothing about my experience. ( % 0.00) It seems that upper management also sides with employee before even speaking to him and didnt even represent the company by apologizing for poor shopping experience. ( % -20.00) Lets get it together upper management, because the intelligent marine consumer requires professionalism and conduct appropriate for various situations. ( % 32.50) This incident occurred on // approx pm at Old Saybrook, CT. ( % 10.00)

pissedconsumer

NEGATIVE 😕

2023/0

Manager Departure from standards of industry for customer service. ( % 0.00) May have been an aberration, but it was nothing short of a bad experience associated with an otherwise standard and simple transaction. ( % -17.50)

SentiSolv

West Marine

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